Spa Manager

Role:

The Spa Manager will be responsible for the efficient operation of the spa and wellness facilities in order to provide our guests with a relaxing and memorable experience. The Spa Manager will contribute to the development of an exciting treatment and facility program that will provide a wellness experience for both our residential and non-residential guests and members.

Duties & Responsibilities:

• Ensure that every treatment room has regular stock rotation and that treatment scheduling meets the needs of the guest while maximizing revenue, and that trends are monitored and addressed.
• Ensure that the Spa’s program of activities and events is advertised, supported, and meets the expectations of the guests, as well as that all spa staff understand the program’s content.
• Prepare reports on key operational performance statistics in accordance with agreed-upon procedures, and carry out actions
• Create and maintain relationships with spa guests by being present in key guest areas.
• Ensure that all Hotel and Icon Spa Health and Safety guidelines are followed, and that all new employees are trained in these areas as part of their Spa Induction program.
• Ensure that the Spa’s cleanliness and image meet agreed-upon standards and are regularly reviewed with key personnel.
• Lead the team by ensuring their development through your presence and support, as well as creating a stable, energised, and professional work environment.
• Provide an agile, efficient, and productive workforce.
• Create, train, and retain a therapist team that delivers exceptional therapies that are aligned with our products and offerings.
• Duties & Responsibilities:
• Ensure that every treatment room has regular stock rotation and that treatment scheduling meets the needs of the guest while maximizing revenue, and that trends are monitored and addressed.
• Ensure that the Spa’s program of activities and events is advertised, supported, and meets the expectations of the guests, as well as that all spa staff understand the program’s content.
• Prepare reports on key operational performance statistics in accordance with agreed-upon procedures, and carry out actions
• Create and maintain relationships with spa guests by being present in key guest areas.
• Ensure that all Hotel and Icon Spa Health and Safety guidelines are followed, and that all new employees are trained in these areas as part of their Spa Induction program.
• Ensure that the Spa’s cleanliness and image meet agreed-upon standards and are regularly reviewed with key personnel.
• Lead the team by ensuring their development through your presence and support, as well as creating a stable, energised, and professional work environment.
• Provide an agile, efficient, and productive workforce.
• Create, train, and retain a therapist team that delivers exceptional therapies that are aligned with our products and offerings.

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