**Sales & Marketing Manager 4* Hotel**

(Must have hotel experience)

To lead the Sales & Marketing functions of the hotel so as to achieve the profitability targets agreed annually.

Represent the hotel in a professional manner at all times by conducting all hotel business in the standard set out

To develop, drive and execute the Sales & Marketing Plan for the hotel

 

MAIN RESPONSIBILITIES

To empower and lead departmental and hotel staff in achieving performance targets for revenue and profitability

Planning and managing the sales and marketing functions to achieve annual growth to target and within budget

Leading, motivating, empowering and training of staff, so as to develop teamwork and a progressive and professional business environment

Implementing human resources policies in all aspects – recruitment, grievance procedures, discipline, performance appraisal, communication and reward.

Management of department and having hotel wide responsibility for quality, service, presentation and customer care

To carry out on the road sales calls as required

To ensure new corporate accounts for the Hotel are researched monthly and contract new accounts.

Be responsible for the management of corporate accounts

To oversees the Conference & Events and Revenue/Reservations for the hotel

To dealing with clients on telephone, fax, email and responding to all requests in a professional & timely manner, endeavouring to convert every call into a sale
Understanding the business – third party systems, yield, wholesalers, Operators and Travel Agents, RFP’s etc
To assist in compiling the Sales budget for the hotel with the assistance of the General Manager and Financial Controller

To achieve Rooms, F&B, & Conference budget for the hotel.
To compile weekly and monthly sales report for the Hotel as required
To set targets for the sales teams in terms of sales calls and revenue
To strategically target all market segments for business
To plan and agree advertising budget in advance
To represent the Hotel at consumer fairs, trade exhibitions, seminars etc.

To ensure the hotel is promoted through e-marketing and continue to drive the hotel social media sites
To encourage business to the hotel from overseas markets
To forecast weekly/monthly for the hotel in conjunction with the hotel Financial Controller & General Manager

To ensure all  necessary documentation for the Sales & Marketing Function is in place

To develop and implement annual Sales & Marketing objectives

Conduct site inspections as required

To ensure hotel participation in appropriate trade fairs, holiday fairs and exhibitions

To hold regular sales and marketing meetings

To hold team meetings

To ensure successful implementation of corporate functions

To report for duty on time and well presented

To report accidents in accordance with company procedure

To report maintenance requirements to management

To implement company procedure in the event of fire or emergency

To implement and maintain hygiene standards as set out by the Company

To adhere to company Health and Safety policy and current Health and Safety legislation

To take part in company internal and external training as required

To carry out any reasonable requests by Management

CONTACTS

 

Guests, General Manager, Sales & Marketing Staff, HOD’s, and others as required

 

FISCAL RESPONSIBILITY

 

Management of Sales & Marketing Budget in accordance with company policy

PEOPLE RESPONSIBILITY

 

Sales & Marketing Staff