Rooms Division Manager

The rooms division manager

The rooms division manager is responsible for Executive Housekeeping and Front Office. The successful candidate will oversee the Accommodation team & Front Office e.g. Reception, Reservations, Concierge, Switchboard and Night Management.

Rooms Division Manager responsibilities

• Oversee the daily operations and staff of housekeeping and front office departments
• Provide training to new employees on hotel policies and procedures
• Develop long-term strategic plans for their division to meet company goals and maintain profitability
• Deliver outstanding customer service throughout the whole client experience and motivate other staff members to do the same
• Monitor staff performance utilizing indicators like quality of work, productivity, customer satisfaction, and absenteeism
• Supervise guest services staff in order to ensure that all clients receive prompt attention to their needs.

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