Reservations Manager

Responsibilities of the role:

• Managing the reservation team and process in the department to ensure all reservation team can carry out their duties in a timely manner
• Ensure all telephone / e-mail traffic is monitored and reservations appropriately recorded
• Responsibility for both individual and group bookings
• Performing regular checks on future individual & group bookings
• Wedding blocks monitored and washed within timely manner
• Working with the Sales team to identify leads and passed to the appropriate sales person
• Liaise with the revenue manager to magazine all opportunities
• To deal with Customer complaints in line with company policy
• Manage No-show and cancellation reservations & process charges according to hotel policy
• Understanding of group, leisure & transient market segments
• Compile daily /weekly/monthly/annual reports in line with the hotel requirements
• To constantly liaise with housekeeping department to ensure all guests request are met
• Ensure Front Office department are fully aware of all Promotions /Packages for sale
• Work closely with the Sales & marketing team for best practice
• To work with the Director of Revenue to fully understand and take direction on rates changes & strategy
• To understand the systems & procedures in place in line with the overall strategy

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