Reservations Manager

Reservations Manager 

We are looking for an experienced Reservations Manager on behalf of our client in the Wexford area. 

Duties & Responsibilities:

• Analysis overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
• To analysis the business on a daily basis looking at pickup, pace, lead times, booking patterns and trends.
• Report all guest feedback to your team, ensuring speedy corrective action
• Work in partnership with our Revenue Manager & Sales Manager to achieve budgeted targets
• Create, develop, monitor, and adjust sales and pricing strategies
• Ensure web site booking process is maintained up-to-date and functional.
• Ensure hotel personnel is fully competent in the use of all systems
• Management and loading of rates, profiles and availability in the PMS
• Analysis all lost, refused and cancelled business in the month.
• Update weekly forecast of expected results and compare variances and budget comparisons on Alkimii.
• Prepare 3–6-month forecasts
• Manage all reservation and group booking administration and process all requests and manage inventory of all processes and recommend ways to maximize revenue.
• To input reservations into the system and work closely with the front desk in dealing with reservations enquiries too.
• Monitor competitor’s rates and understanding local markets and demands
• Assist for the preparation of the hotel Rooms Sales budget.
• To have a thorough knowledge of the hotel and all the products on offer.
• Handle and resolve customer complaints, following through to ensure the highest level of guest satisfaction at all times.
• Implement SOP’s and minimise refunds.

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