Reservations Agent – Kilkenny
Kilkenny, Full Time
We are currently recruiting for an experienced resevations agent for our client, a beautiful 4* property in Kilkenny
Key Responsibilities:
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To deal with all incoming reservations via phone , email and web In a professional and friendly manner
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Ensure all queries are responded to within agreed timelines.
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To have a friendly telephone manner to deal with all incoming calls and to understand the importance of selling rooms and upselling upgrades and food and beverage at the hotel
- To liase daily with the Reservations team regarding business on the books and the strategy for the day.
- To carefully handle customer queries and complaints relating to the Reservations Department.
The Ideal Candidate:
- Previous experience in a 4* property
- 1 year working within reservations or the front office
- Strong customer service skills
- Experience within hotels or hospitality would be a distinct advantage
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