Operations Manager – 4* Hotel

Operations Manager – Carlow €50-55K

We are currently recruiting for a Hotel Operations Manager for our client. We are looking for a driven manager that has experience in all aspects, food & beverage, C&B, front office and all other departments. We are looking for a hands-on manager can manage the day to day running of the property and manage the team. This position may suit an F&B Manager looking to take the next step in their career.

Key Responsibilities:

• Maintaining a high level of standards throughout all aspects of property. 
• Achieving targets with staff and management in order to achieve the optimum sales levels while ensuring that operational costs are kept as low as possible. 
• Ensuring that the required staffing levels of the hotel are always met and to maintain operational standards
• Implementing company operating standards in relation to suppliers, Excellence Service, Hotel presentation & Customer service
• HR issues to be discussed with HR Manager with follow up information provided in the correct format.
• To ensure smooth running of all standards of service, hygiene and customer contact as agreed with Senior Management 
• Ensure that departments comply and have in place all Fire, Health and Safety Measures necessary
• Complete and sign off all rosters pertaining to relevant departments and ensure no over staffing or under staffing occurs as with agreed ratios, as required
• Carry out departmental audits on a monthly basis and revert to the relevant department manager.
• Interact professionally with all guests complaints and implement corrective action, follow up complaint and ensure guest satisfaction.
• Support the profitability and cost management of the property.

The Ideal Candidate:

• The ability to calmly lead their team
• Excellent attention to detail
• Ability to work on own initiative
• Excellent communication skills with proficient spoken & written English
• Excellent IT skills 

Previous 4* hotel experience and a strong background in Food & Beverage, forecasting and budgets. 

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