We are delighted to be recruiting on behalf of our client, a luxury hotel in the Kildare area.

This role is perfect for someone looking to build their career. As Operations Manager you will work with the entire Management Team to develop and maintain a strong team who can work together to deliver excellent customer service at all times. A passion for mentoring and developing others is a must. You will be responsible for overseeing and leading day to day operations within all departments.

 

 Duties and responsibilities will include:

• Assist the General Manager and Hotel Manager in the day-to-day running of the property, ensuring it operates as a profitable, customer-focused and team-oriented business.
• Take overall responsibility for the daily operation of the hotel, ensuring the delivery of exceptional guest experiences and operational excellence across all departments.
• Oversee departmental revenue and expenditure to achieve optimum financial performance in line with agreed budgets and targets.
• Monitor key performance indicators and operational metrics, taking appropriate action to improve performance where required.
• Lead, support and develop the Management Team through regular coaching, training and performance management.
• Ensure all managers and team members receive appropriate training and development opportunities to support operational success and career progression.
• Hold regular communication meetings with management and team members to ensure effective information sharing and collaboration.
• Maintain awareness of daily business levels, occupancy, events and operational priorities, ensuring this information is effectively communicated across departments.
• Support the recruitment, selection, onboarding and retention of employees, ensuring staffing levels meet operational requirements.
• Oversee employee performance management processes, including probation reviews, performance development and succession planning.
• Create a positive working environment where team members feel valued, respected and empowered to contribute to the overall success of the hotel.
• Act as Duty Manager as required
• Handle guest feedback and complaints professionally and efficiently, ensuring prompt resolution and continuous improvement of service standards.

 

About this role

The Successful Candidate Will Have:

 

Previous management experience within the hotel or hospitality industry, ideally within a 4-star or 5-star property.

Strong commercial and financial awareness, with the ability to interpret financial reports, analyse key performance indicators and make informed business decisions.

Excellent attention to detail, ensuring the highest standards of presentation, service delivery and operational compliance.

A customer-focused mindset, with a proven track record of delivering outstanding guest experiences and resolving issues effectively.

A proactive, hands-on and solutions-driven approach, with the ability to multitask and perform effectively in a fast-paced environment.

Strong leadership, people management and communication skills, with experience developing managers and supervisors, building high-performing teams, and creating a culture of accountability, engagement and continuous improvement.

Excellent organisational and planning skills, with the ability to prioritise competing demands and meet deadlines.

A thorough understanding of hotel operations, including Front Office, Food & Beverage, Housekeeping and Events.

Experience in recruitment, performance management and employee development, ensuring teams are appropriately trained, supported and empowered to succeed.

Strong problem-solving and decision-making abilities, with confidence in managing operational challenges and guest relations issues.

Excellent interpersonal skills, enabling the development of positive relationships with guests, colleagues, suppliers and the local community.

Previous experience with HotSoft, Tablepath and Alkimii is desirable but not essential.

A genuine passion for hospitality, people development and delivering exceptional service standards.

Due to the nature of the hospitality industry, this role will require flexibility to work evenings and weekends.