Operations Manager

Wicklow, Full Time

We are currently recruiting for an Operations Manager for our client. We are looking for a driven manager that has experience in financial reporting as well as a strong food & beverage background. This position may also suit a Deputy General Manager as their is scope to progress in the role. 

Key Responsibilities:

  • Maintaining a high level of standards throughout all aspects of Lobby / Restaurant and Food and Beverage Outlets
  • Achieving targets with staff and management in order to achieve the optimum sales levels while ensuring that operational costs are kept as low as possible labour to Food and Beverage
  • Ensuring that the required staffing levels of the hotel are always met and to maintain operational standards
  •  Implementing company operating standards in relation to suppliers, Excellence Service, Hotel presentation & Customer service
  •  HR issues to be discussed with HR Manager with follow up information provided in the correct format.
  •  To ensure smooth running of all standards of service, hygiene and customer contact as agreed with General Manager and Deputy Manager.
  •  Ensure that departments comply and have in place all Fire, Health and Safety Measures necessary
  •  Complete and sign off all rosters pertaining to relevant departments and ensure no over staffing or under staffing occurs as with agreed ratios, as   required
  •  Carry out departmental audits on a monthly basis and revert to the relevant department manager.
  •  Interact professionally with all guests complaints and implement corrective action, follow up complaint and ensure guest satisfaction.
  • Support the profitability and cost management of the property.

The successful candidate will have:

  • The ability to calmly lead their team
  • Excellent attention to detail
  • Strong financial accumen 
  • Ability to work on own initiative
  • Excellent communication skills with proficient spoken & written English

Previous hotel experience and a strong background in Food & Beverage, forecasting and budgets.

Salary: €50-55K


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