Operations Manager – Wicklow

We are currently looking for an Operations Manager for our client, a beautiful 4* property in Wicklow.

As the Operations Manager working in a busy 4-star hotel you will be a master of all areas relating to hotels. You will control the day to day activities, ensuring that you have the right team in place to deliver the great service standards that our guests expect and deserve

Key Responsibilities:

• Maintaining a high level of standards throughout all aspects of Hotel Departments Lobby / Restaurant /   Accommodation / Food and Beverage / Maintenance etc.
• Achieving targets with staff and management in order to achieve the optimum sales levels while ensuring that operational costs are kept as low as possible labour to Food and Beverage Suppliers
• Ensuring that the required staffing levels of the hotel are always met and to maintain operational standards
• Implementing company operating standards in relation to suppliers, Excellence Service, Hotel presentation & Customer service
•  Responsible for carrying out regular stock takes of forecast KPI’s, GP’s, labour cost and revenue where possible losses could occur and work with   the audit team to develop procedures to limit such losses.
•  HR issues to be discussed with HR Manager with follow up information provided in writing or e-mail
•  To ensure smooth running of all standards of service ,hygiene and customer contact as agreed with operations manager
•  Ensure that departments comply and have in place all Fire, Health and Safety Measures necessary
•  Ensure all heads of department conduct staff training on a weekly basis.
• Complete and sign off all rosters pertaining to relevant departments and ensure no over staffing or under staffing occurs as with agreed ratios, as   required
•  Carry out random room checks and sign off on the Room Service checklist in conjunction with Accommodation Manger
•  Carry out departmental audits on a monthly basis and revert to the relevant department manager.
•  Interact professionally with all guests complaints and implement corrective action, follow up complaint and ensure guest satisfaction

The Ideal Candidate:

• A hands-on operator who leads form the floor
• Experience of the 4 star and luxury hospitality market
• Can demonstrate Influence and commitment
• Inspiring leader/manager
• Goal and results orientated
• Strong coaching and development skills
• Minimum of 5 years experience in a senior Hospitality role

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