Hotel General Manager

• Lead the team by having a clear vision, inspire change and promote direction to ensure the hotel is the best it can be in terms of customer experience and business performance.
• Enjoy and thrive on working in a fast paced environment be highly motivated and energetic.
• Be part of the team, a hands-on leader, driving from the front.
• Have a high level of attention to detail and excellent communication skills.
• Maintain a positive community image and remain current on local business trends.
• Represents the hotel in a professional fashion and is the face of the hotel
• Lead the management team to ensure hotel service levels are maintained, improved and exceeded at every given opportunity.
• Implement ideas and knowledge to all aspects of the hotel operations, including rooms & revenue, leisure, corporate, conference & weddings as well as a strong food & beverage background
• Work with all departments HOD”s to constantly raise the standards of the hotel
• Meet all set targets in relation to meeting and deadlines.
• Be focused on high service standards, with a strong financial acumen and an ability to drive sales/profits.
• The overall day to day running of the hotel as a profitable business across every department whilst maintaining a high standard for our guests.
• Responsibility for the overall financial performance of the hotel’s annual budget and the setting of departmental revenue and performance goals. 
• Contribute to the setting of setting of standards across the wider group.
• Implement group standards as agreed with the senior management team.
• Monitoring costs to optimise profit conversion and deliver the planned budgets.
• Attain projected revenue and profit levels, achieve guest satisfaction goals and ensure maintenance and security of hotel’s physical assets
• Setting and achieving targets with staff and management in order to achieve the optimum sales levels while ensuring that operational costs are kept as low as possible.
• Coaches and counsels the HOD’s to a state of professionalism and accountability, whilst encouraging staff development to management through positive practices, ongoing feedback and a culture of respect and positivity
• Develops/updates the Hotel Business Plan, and monitors financial performance. Administers company policies and procedures.
• Ensuring that the required staffing levels of the hotel are always met and to maintain operating standards.
• Implementing company operating standards in relation to suppliers, excellence Service, Hotel presentation & customer service.
• Regularly appraisals of the performance and development of all Managers.
• Work with the EHO to develop a positive relationship, that reflect positively on the hotel
• Ensuring the hotel is in compliance with employment laws, licensing laws, health and safety and other statutory regulations.
• Ensure all Health & Safety Procedures are implemented to the highest standards & take responsibility for the health, safety and wellbeing of Guests, staff & Suppliers.

Candidate:

• Proven leadership experience ideally in a 4 Star environment, ideally in Deputy General Manager/General Manager role.
• Demonstrated ability to drive revenue growth, manage budgets, and maintain the highest standards of quality and service.
• A passion for curating exceptional guest experiences and an unwavering commitment to excellence.
• Outstanding interpersonal and communication skills to inspire and lead a diverse team.
• Up to date on hospitality trends and a commitment to implementing innovative strategies/processes.

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