Hotel Front Office Manager
Cork, Full Time
We are looking for a natural leader who thrives in a fast-paced, high-end environment. Burren Amber is proud to partner with one of Cork’s premier upmarket hotels to recruit an exceptional Front Office Manager.
Our client is a stunning, high-occupancy property known for its flawless service, contemporary sophistication, and warm Irish hospitality. As Front Office Manager, you will be the heartbeat of the guest experience, leading a dedicated team to deliver world-class service from arrival to departure.
Your Main Responsibilities
- Oversee the daily operations of the Front Desk, Concierge, and Guest Relations teams, fostering a culture of excellence and continuous development.
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Act as the face of the hotel, anticipating guest needs, resolving challenges with grace, and ensuring a seamless, VIP experience for every visitor.
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Work closely with the Reservations and Revenue teams to optimize room occupancy, manage overbookings, and drive upselling initiatives.
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Maintain strict control over departmental budgets, staffing schedules, and standard operating procedures (SOPs) to ensure peak efficiency.
What We Are Looking For
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A minimum of 2 years of experience as a Front Office Manager or Assistant FOM within a busy, 4-star or 5-star hotel environment.
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A polished, charismatic professional with exceptional communication skills and a genuine passion for hospitality.
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Familiarity with reservation systems (PMS systems like Opera, Guestline, Hotsoft or similar) combined sharp problem-solving skills.
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A leader who stays calm under pressure, motivates their team during peak check-in hours, and always aims for perfection.
To Apply
Please send your CV in the strictest confidence below.
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