We are currently recruiting for our client for an Operations Manager to join their vibrant and dynamic team. This is an exciting opportunity for an experienced hospitality professional to play a key role in ensuring the smooth operations within a well known property. The successful candidate will have a strong background in hospitality, with previous experience in a busy bar environment being a distinct advantage. Flexibility is essential, as this role requires availability for both day and late-night shifts, including weekends.

Key Responsibilities

Operational Leadership: Oversee daily operations, ensuring the highest standards of service and efficiency are maintained throughout the property.

Team Support: Lead, motivate, and support team members during shifts, ensuring a positive and productive work environment.

Guest Experience: Deliver and maintain exceptional levels of customer service, ensuring every guest enjoys an outstanding experience.

Service Standards: Ensure all operational and service procedures are followed consistently.

Problem Solving: Handle guest queries and complaints promptly and professionally, ensuring swift resolution.

Health & Safety: Uphold and enforce all health, safety, and hygiene standards across the premises.

Cash Handling: Oversee cashing up and financial reconciliation at the end of shifts, ensuring accuracy and accountability.

Bar & Floor Supervision: Support bar and floor teams during busy periods, ensuring seamless service and maintaining operational flow.

Communication: Act as the key point of contact between management and front-line team during your shift.

Candidate Requirements

Experience: Minimum 3-5 years’ experience in a hospitality supervisory or management role.

Bar Knowledge: Previous experience in a busy bar environment is highly desirable.

Leadership Skills: Proven ability to lead, motivate, and manage a team effectively.

Customer Focus: Strong commitment to delivering exceptional service and creating memorable guest experiences.

Communication: Excellent interpersonal and communication skills.

Organisation: Strong multitasking and problem-solving abilities in a fast-paced setting.

Flexibility: Must be available to work both day and late-night shifts, including weekends.