Guest Service Manager Hotel €50k

Guest Service Manager Hotel €50k 

We are currently recruiting for an experienced Guest Service Manager for our client to join their team.  Reporting to the General Manager, you will lead and support a great team to ensure our guests receive a warm and efficient welcome for every stay and oversee all departments, FOH and BOH. 

Responsibilities:

• Preparation, implementation and training of SOP’s and Standards.
• Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
• Ensure that all guests get and excellent standard of service.  
• Attend meetings such as Morning stand up and weekly Head of Department meeting.
• Oversee the accommodation standards 
• Promote the Hotel, it’s outlets and local activities to all guests.
• Ensure filing & administration in the department is in order.
• Implement standards for all departments. 

Requirements:

• Previous experience as Front Office Manager/Accommodation/ Operations 
• Working knowledge of Front Office Systems
• Excellent written and spoken levels of English.
• Excellent interpersonal, organizational and communication skills. BURAMB22