Front Office Manager

Athlone, Full Time

Responsibilities will include:

  • Manage the planning & operation of the Front Desk.
  • Preparation, implementation and training of SOP’s and Standards.
  • Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
  • Ensure that reservations calls are dealt with in an efficient manner, delivering a high level of guest care.
  • Attend Head of meetings such as Morning stand up and weekly Head of Department meeting.
  • Ensure a high level of customer service is achieved in the department.
  • Overseeing the allocation of rooms and liaising with Accommodation to ensure timely availability.
  • Management of Marriot brand standards and championing brand initiatives among the Front Office team.
  • Upsell and promote hotel amenities.
  • Promote the Hotel, it’s outlets and local activities to all guests.
  • Ensure filing & administration in the department is in order.
  • Recruitment & training of new team members.
  • Fantastic opportunity to not only lead a four star luxury Front Office but also a world leading International Brand

Qualifications/Experience required:

  • Previous experience as Hotel Assistant Front Office Manager is essential.
  • Working knowledge of Front Office Systems, preferably Opera is essential.
  • Excellent written and spoken levels of English.
  • Previous experience in a similar sized property.
  • Excellent interpersonal skills.
  • Excellent organizational and communication skills.

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