Front Office Manager

Responsibilities will include:

• Manage the planning & operation of the Front Desk.
• Preparation, implementation and training of SOP’s and Standards.
• Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
• Ensure that reservations calls are dealt with in an efficient manner, delivering a high level of guest care.
• Attend Head of meetings such as Morning stand up and weekly Head of Department meeting.
• Ensure a high level of customer service is achieved in the department.
• Overseeing the allocation of rooms and liaising with Accommodation to ensure timely availability.
• Management of Marriot brand standards and championing brand initiatives among the Front Office team.
• Upsell and promote hotel amenities.
• Promote the Hotel, it’s outlets and local activities to all guests.
• Ensure filing & administration in the department is in order.
• Recruitment & training of new team members.
• Fantastic opportunity to not only lead a four star luxury Front Office but also a world leading International Brand

Qualifications/Experience required:

• Previous experience as Hotel Assistant Front Office Manager is essential.
• Working knowledge of Front Office Systems, preferably Opera is essential.
• Excellent written and spoken levels of English.
• Previous experience in a similar sized property.
• Excellent interpersonal skills.
• Excellent organizational and communication skills.

BURAMB22