Front Office Manager – 5* Hotel Wicklow €40k+

Front Office Manager – 5* Hotel Wicklow €40k+

We are currently recruiting for an experienced an Front Office Manager for our client to join their friendly Front Office team. You will lead and support a great team to ensure our guests receive a warm and efficient welcome for every stay.

Responsibilities:

• Preparation, implementation and training of SOP’s and Standards.
• Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
• Ensure that reservations calls are dealt with in an efficient manner, delivering a high level of guest care.
• Attend meetings such as Morning stand up and weekly Head of Department meeting.
• Overseeing the allocation of rooms and liaising with Accommodation to ensure timely availability.
• Promote the Hotel, its outlets and local activities to all guests.
• Ensure filing & administration in the department is in order.
• Recruitment & training of new team members.

Requirements:

• Previous experience as Front Office Supervisor /Assistant Manager is essential.
• Working knowledge of Front Office Systems, preferably Opera is essential.
• Excellent written and spoken levels of English.
• Excellent interpersonal, organizational and communication skills.

BURAMB22