Front Office Manager – Waterford

We are currently seeking an experienced Front Office Manager for our client to join their friendly Front Office team. Reporting to the General Manager, you will lead and support a great team to ensure our guests receive a warm and efficient welcome for every stay.

Key Responsibilities:

• Preparation, implementation and training of SOP’s and Standards.
• Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
• Ensure that reservations calls are dealt with in an efficient manner, delivering a high level of guest care.
• Attend meetings such as Morning stand up and weekly Head of Department meeting.
• Overseeing the allocation of rooms and liaising with Accommodation to ensure timely availability.
• Promote the Hotel, it’s outlets and local activities to all guests.
• Ensure filing & administration in the department is in order.
• Recruitment & training of new team members.

The Ideal Candidate

• Previous experience as Front Office Manager/Assistant FOM is essential.
• Working knowledge of Front Office Systems
• Excellent written and spoken levels of English.
• Excellent interpersonal, organizational and communication skills. 

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