Front Office Manager – 4* Hotel

We are currently recruiting for an experienced Front Office Manager for our client, a beautiful 4* property in Waterford. 

Key Duties and Responsibilities

• Oversee the operations of the Hotel Front Office 
• Ensure quality and standards are met consistently.
• Anticipate guest needs, and proactively manage their expectations.
• Assist with the management of the hotel’s daily operations, ensuring delivery of exceptional guest service from each department.
• Ensure prompt resolution of customer issues.
• Have full knowledge of the hotel and all departments.

Requirements:

• Have previous supervisory experience within the Hotel or Hospitality Industry.
• Have previous experience in either Reception or Reservations
• Have working knowledge of Opera or HotSoft
• Possess excellent customer service skills
• Have a mature and pleasant manner for dealing with customers and team members alike
• Be capable of excellent upselling all areas of the Hotel, and other hotels in the group.

BURAMB22