Assistant Front Office Manager

Dublin City Centre, Full Time

Responsibilities:

  • To ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards
  • To provide quality service to guests at all times, dealing with all complaints arising in a timely manner
  • To carry out duties in accordance with statutory, health and safety requirements
  • Assist with Front Desk activities / guest queries and check in / out of guests
  • Deal with all payments, ensuring they are balanced and accurate
  • Assist with the induction, training and supervision of all Team Members
  • Track and monitor weekly customer feedback and respond as appropriate
  • Review Brand Customer Service feedback targets and implement corrective action if / as required
  • Ensure guest satisfaction surveys and standards are maintained by the Reception Team
  • To control all costs, including payroll, associated with the Department
  • Motivate the Team Members towards achieving the Sales targets for Front Office
  • To work with Reservations team in handling case load and maximising Front Office sales
  • To ensure the brand loyalty targets are achieved in conjunction with Revenue / Guest Relations Manager

Requirements:

  • Have minimum 3 years previous management experience in Front Office operations.
  • Have excellent interpersonal skills
  • Be a genuine, friendly, welcoming person
  • Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline
  • Have extensive experience with Opera, using, teaching, troubleshooting
  • Be experienced with MS Office packages such as Outlook, Word, Excel, etc.
  • Have excellent attention to detail
  • Have a pro-active approach to upselling
  • Have excellent spoken and written English

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