Assistant Front Office Manager

Responsibilities:

• To ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards
• To provide quality service to guests at all times, dealing with all complaints arising in a timely manner
• To carry out duties in accordance with statutory, health and safety requirements
• Assist with Front Desk activities / guest queries and check in / out of guests
• Deal with all payments, ensuring they are balanced and accurate
• Assist with the induction, training and supervision of all Team Members
• Track and monitor weekly customer feedback and respond as appropriate
• Review Brand Customer Service feedback targets and implement corrective action if / as required
• Ensure guest satisfaction surveys and standards are maintained by the Reception Team
• To control all costs, including payroll, associated with the Department
• Motivate the Team Members towards achieving the Sales targets for Front Office
• To work with Reservations team in handling case load and maximising Front Office sales
• To ensure the brand loyalty targets are achieved in conjunction with Revenue / Guest Relations Manager

Requirements:

• Have minimum 3 years previous management experience in Front Office operations.
• Have excellent interpersonal skills
• Be a genuine, friendly, welcoming person
• Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline
• Have extensive experience with Opera, using, teaching, troubleshooting
• Be experienced with MS Office packages such as Outlook, Word, Excel, etc.
• Have excellent attention to detail
• Have a pro-active approach to upselling
• Have excellent spoken and written English

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