Assistant Front Office Manager
Dublin City Centre, Full Time
Responsibilities:
- To ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards
- To provide quality service to guests at all times, dealing with all complaints arising in a timely manner
- To carry out duties in accordance with statutory, health and safety requirements
- Assist with Front Desk activities / guest queries and check in / out of guests
- Deal with all payments, ensuring they are balanced and accurate
- Assist with the induction, training and supervision of all Team Members
- Track and monitor weekly customer feedback and respond as appropriate
- Review Brand Customer Service feedback targets and implement corrective action if / as required
- Ensure guest satisfaction surveys and standards are maintained by the Reception Team
- To control all costs, including payroll, associated with the Department
- Motivate the Team Members towards achieving the Sales targets for Front Office
- To work with Reservations team in handling case load and maximising Front Office sales
- To ensure the brand loyalty targets are achieved in conjunction with Revenue / Guest Relations Manager
Requirements:
- Have minimum 3 years previous management experience in Front Office operations.
- Have excellent interpersonal skills
- Be a genuine, friendly, welcoming person
- Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline
- Have extensive experience with Opera, using, teaching, troubleshooting
- Be experienced with MS Office packages such as Outlook, Word, Excel, etc.
- Have excellent attention to detail
- Have a pro-active approach to upselling
- Have excellent spoken and written English
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