Front Office Manager

The ideal candidate will have strong operational awareness, excellent guest service standards, and the ability to lead from the front. Reporting directly to the General Manager, the Front Office Manager will be responsible for ensuring the smooth day-to-day running of reception and reservations while helping the hotel deliver consistently high guest satisfaction.

Responsibilities

• The Front Office Manager will oversee daily front desk operations including guest check-in/check-out, room allocations, and reservations
• Lead and train the front office team to uphold service standards and SOPs
• Liaise with housekeeping to ensure timely room availability and guest turnaround
• Respond to guest enquiries, feedback, and issues in a professional, solution-focused manner
• Ensure all bookings (direct, online, phone) are handled efficiently and accurately
• Support recruitment, onboarding, and ongoing training of reception team
• Promote in-house facilities and local attractions to guests
• The Front Office Manager will maintain departmental admin, reporting, and rota planning
• Attend daily and weekly HOD meetings, supporting the wider management team

Requirements

• Previous experience as Front Office Manager or Assistant Front Office Manager in a hotel setting
• Strong knowledge of hotel systems – Opera preferred
• Excellent English, communication, and leadership skills
• Strong attention to guest experience, organisation, and team motivation
• Ability to work in a fast-paced, hands-on environment

Rewards

• €40,000 salary depending on experience
• Free on-site parking
• Supportive senior management team
• Beautiful West of Ireland location
• Opportunity to shape and grow the front office function

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