Front Office Manager

Front Office Manager

Location:
Athlone

Salary:
€45,000 per annum

About
A well-established hotel is seeking an experienced Front Office Manager to lead reception and guest services operations. This leadership role focuses on delivering exceptional guest experiences, developing front office teams, and ensuring efficient, process-driven operations across the department.

Your Responsibilities

As a Front Office Manager, your responsibilities will include:

• Lead and manage front office operations, ensuring excellent guest service standards

• Supervise, train, and develop reception teams to support performance and progression

• Coordinate closely with reservations, housekeeping, and operations teams

• Drive guest satisfaction initiatives, upselling strategies, and booking conversion targets

• Ensure accurate billing, cash control, and compliance with financial procedures

• Maintain departmental KPIs, reporting, and operational efficiency

• Support onboarding, training, and structured coaching programmes for front office staff

Requirements

• Proven experience as a Front Office Manager or senior front office leadership role

• Strong leadership, communication, and organisational skills

• Experience managing KPIs, guest satisfaction metrics, and team performance

• Solid knowledge of front office systems and reservations processes

• Ability to work flexible shifts including weekends and peak periods

Salary & Benefits

• €45,000 per annum

• Leadership role within a structured hotel management team

• Career development and progression opportunities

• Staff meals, uniform, and team benefits

• Training and professional development support

BURAMB22 INDCAT1