Duty Manager

Job Title: Duty Manager

Location: Waterford

Salary: €32,000+ depending on experience

Introduction

We are currently seeking an experienced Duty Manager to join a well-established 4-star hotel in Waterford. Reporting directly to the Deputy General Manager, the Duty Manager will work closely with department heads to ensure the smooth day-to-day running of all outlets. This is a key role for an ambitious hospitality professional who thrives in a dynamic environment and is eager to develop their career further within hotel management.

Responsibilities

• Support Heads of Department across all outlets, assisting or covering supervisory shifts as required.
• Oversee and coordinate hotel operations, ensuring the highest standards of service are consistently delivered.
• The Duty Manager will manage daily food and beverage operations, ensuring smooth service and team efficiency.
• Monitor the reservations system to maximise space and drive revenue opportunities.
• The Duty Manager will lead daily morning briefings when on shift, ensuring clear communication across departments.
• The Duty Manager will handle guest queries and complaints professionally, ensuring swift resolution and guest satisfaction.
• Assist with staff recruitment, training, development, and performance management.
• Support the creation and enforcement of policies, departmental KPIs, and operational targets.
• Assist with cost control across food, labour, and overheads.

Requirements

• Previous supervisory or Duty Manager experience within a hotel or hospitality setting.
• Strong organisational and leadership skills with the ability to multitask under pressure
• Excellent communication skills with a focus on guest satisfaction.
• Flexible to work a mix of mornings, evenings, and weekends.
• Knowledge of reservations and property management systems is desirable.

Rewards

• Competitive salary starting from €32,000, depending on experience.
• Opportunity for career progression within a supportive management team.
• Meals on duty and staff discounts.
• Training and development opportunities in a progressive hotel environment

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