Duty Manager

Role & Responsibilities:

• Create a working environment that includes development of colleagues.
• Promote exceptional delivery in customer service.
• Ensure all duties are carried out in line with the Hotels guidelines and business plan.
• Efficient operation and cost control of all hotel departments and facilities
• Rooms and public areas consistently maintained to standards of attractiveness, comfort and cleanliness
• Food and beverage consistently maintained to standards of quality, innovativeness, service and presentation.
• Energy consumption is monitored and minimized.
• To interact and communicate with clients, guests and colleagues in a courteous, friendly and professional manner.
• To be fully aware of all company policies and procedures.
• To be consistently well groomed and professional in appearance at all times.
• To be innovative – developing and implementing new ideas contributing to company success.
• To protect and promote the image of the Hotel at all times, both in print and verbally.
• Manage conflict effectively.

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