Food Services Manager

Job Title: Food Services Manager

Reporting To: General Manager

Position Summary:

The Food Services Manager is a pivotal leadership role responsible for overseeing the seamless and efficient functioning of all food departments at the Hotel estate, with a strong focus on enhancing guest experiences and driving overall profitability while upholding the property standards. This role serves as a brand ambassador, embodying the company’s People First approach, and ensures all activities align with company policies, procedures, and regulations.

Main Duties and Responsibilities:

• Oversee the comprehensive operations, including direct management of all Food Services
• Ensure the food department operates flawlessly, delivering exceptional guest service experiences while adhering to property and company standards.
• Proactively maximize guest satisfaction and comfort, demonstrating a positive and responsive approach to inquiries and problem resolution.
• Develop and implement strategies that identify key food and beverage metrics, communicate them effectively, and deliver on defined initiatives and targets. Maintain reports and tracking tools accordingly.
• Continuously refine and elevate the culinary offerings, and service standards to exceed guest expectations. Collaborate with the culinary team to create innovative and captivating menus.
• Lead the team in maintaining immaculate cleanliness, order, and ambiance throughout the dining areas, lounges, bars, and banquet facilities, ensuring they consistently meet or exceed luxury standards.
• Implement rigorous training programs for the food and beverage staff, focusing on service excellence, product knowledge, and guest engagement to create memorable dining experiences.
• Establish and maintain relationships with local suppliers and vendors to ensure a consistent supply of high-quality, fresh ingredients, beverages, and supplies, while also exploring opportunities for local and sustainable sourcing.
• Monitor and manage inventory levels, reducing waste and ensuring cost-effective stock control, while still providing an extensive and enticing range of offerings.
• Collaborate with the Marketing team to design and execute promotional campaigns, special events, and dining experiences that attract both in-house and external guests.
• Implement efficient and sustainable operational practices in alignment with environmental and sustainability goals, minimizing the hotel’s ecological footprint while enhancing guest satisfaction.
• Actively participate in industry associations and stay abreast of emerging trends and best practices, implementing relevant innovations in the food department.
• Ensure compliance with all relevant health and safety regulations, sanitation standards, and food safety protocols, while maintaining accurate records and conducting regular internal audits.

REQUIREMENTS:

• Proven experience in a food and beverage/operations role, ideally within esteemed 4 and 5-star hotel properties.
• Exceptional problem-solving skills and adaptability to change.
• Strong leadership and influencing abilities, characterized by a hands-on approach and leading by example.
• A steadfast commitment to delivering exceptional guest service, coupled with a genuine passion for the hospitality industry.
• Personal integrity, with a demonstrated ability to excel in an environment that demands excellence, dedication, and energy.
• Outstanding analytical and strategic skills for improving the business from a financial perspective.
• Capacity to collaborate effectively across various functions.

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