Deputy General Manager

Clare, Full Time

Your main duties will include, but will not be limited to:

  • Ensuring all team members, including management, are fully trained to deliver our unique hospitality experience and are able to carry out their duties to the required standard.
  • Ensuring all guest queries are handled promptly and efficiently.
  • Maximising revenue, through thorough product knowledge, market knowledge, and systems knowledge, including through training, up selling, and the efficient recording of sales.
  • Deep understanding of budgets, KPI’s, revenue and costs, ensuring targets are achieved at all times.
  • Assist in compiling weekly and monthly reports for the company executive team.
  • Ensuring all hotel team members are familiar with safe keeping, cash handling, credit policy, and all policies of the hotel.
  • Ensuring the team are fully aware of any hotel updates, hotel/brand promotions, corporate promotions or special activities going on in the hotel/area.
  • Practice tight control on all stock and products.
  • Deputise for the General Manager in their absence.
  • The ideal candidate will have:
  • A minimum of 2 years previous experience in a Senior Management position
  • 100% computer literacy, to include Microsoft packages (word, excel, outlook etc.).
  • Previous experience working with OnQ, Opera Cloud or similar Property Management System.
  • Excellent attention to detail.
  • Previous experience of managing a team.
  • Excellent communication skills, with fluency in the English language.

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