Assistant Spa Manager

Our client, a renowned spa and health club, is looking for a dedicated and experienced Spa Assistant Manager to assist in the smooth operation of their luxury spa. This role combines hands-on guest service with leadership duties, supporting the Spa and Health Club Manager in delivering top-tier service and operational excellence.

Key Responsibilities:

• Inspire and lead a high-performing spa team to consistently deliver exceptional experiences for all guests.

• Support the management of daily operations, including budgeting, inventory control, and ensuring seamless service delivery.

• Maintain a high standard of customer service and professionalism at all times, ensuring a welcoming atmosphere.

• Assist with training, scheduling, and conducting performance evaluations for staff members.

• Ensure strict adherence to health and safety guidelines and regulatory standards.

• Collaborate with other departments to foster effective teamwork and ensure smooth operations across the property.

• Drive retail and treatment sales performance, setting and exceeding sales targets.

• Address guest feedback and resolve any concerns swiftly and professionally.

• Oversee the accurate documentation of spa operations, utilizing management software to generate reports and records.

• Continuously contribute to the improvement of spa services, offering innovative ideas and embracing feedback.

The Ideal Candidate:

• A qualified therapist with supervisory experience in a 4-star spa or similar luxury environment.

• Expertise in delivering a range of treatments, including massages, facials, and nail services.

• Proficient in using spa management systems such as HotSoft and Phorest or similar would be an advantage 

• A genuine interest in wellness and creating memorable experiences for guests.

BURAMB22  INDCAT2