Assistant Leisure Centre Manager

Assistant Leisure Centre Manager 

To assist the Leisure Centre Manager in the overall operational management of the leisure centre, ensuring the delivery of high-quality services, safe facilities, and excellent customer experiences. This role involves supervising staff, supporting programs and activities, and contributing to the growth and efficiency of the centre.

Key Responsibilities

• Support the Leisure Centre Manager in day-to-day operations, including front-of-house management, facilities maintenance, and customer service excellence.
• Supervise, train, and motivate staff across reception, fitness, and sports programs.
• Assist in the planning, promotion, and delivery of activities, classes, and events.
• Ensure compliance with health, safety, and licensing regulations.
• Monitor financial performance, including budgets, revenue, and expenditure.
• Maintain and report on operational standards, facility usage, and customer satisfaction.
• Address customer concerns promptly and effectively.
• Support marketing initiatives to increase participation and revenue.
• Cover the responsibilities of the Leisure Centre Manager during absences.

Qualifications & Experience

• Level 3 or equivalent qualification in Leisure Management, Sports Management, or related field.
• Proven experience in a supervisory or management role within a leisure, fitness, or hospitality environment.
• Experience in managing budgets, staff, and operational processes.
• First Aid and Health & Safety certifications preferred.
• IT literacy and experience using booking/management systems.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused with a proactive approach to problem-solving.
• Ability to motivate teams and manage performance.
• Organisational skills with attention to detail.
• Flexible and adaptable to changing priorities.

Other Requirements

• Availability to work evenings, weekends, and public holidays as required.
• Commitment to continuous professional development.
• A passion for promoting health, fitness, and wellbeing within the community. BURAMB22