Operational Leadership:

• Oversee the complete day-to-day operations of the In-Room Dining department
• Ensure all guest orders are delivered promptly and professionally
• Establish and maintain service procedures and operating standards
• Maintain full product knowledge and ensure accurate and professional communication of offerings to guests.

Guest Experience:

• Monitor guest feedback and ensure service recovery where needed
• Engage with guests to build rapport and ensure personalised experiences, particularly for VIPs and repeat visitors
• Ensure staff uphold privacy, discretion, and brand standards at all times.

Team Management and Training:

• Lead, train, and motivate the IRD team to achieve high standards of service delivery
• Conduct regular service training focused on standards, upselling, etiquette, and product knowledge
• Assist in staff scheduling, performance evaluations, and recruitment processes.

 

Service Quality and Standards:

• Ensure all trays, trolleys, equipment, and guestroom deliveries meet brand presentation and hygiene standards
• Implement and uphold consistent service sequences
• Conduct regular operational audits and implement corrective actions where needed.

Financial and Administrative Responsibilities:

• Assist in achieving departmental revenue and cost control targets
• Support accurate billing processes and stock control, including minibars and in-room amenities
• Maintain accurate records for inventory, requisitions, and breakage/loss reporting.

Compliance and Health & Safety:

• Ensure compliance with all hygiene, safety, and licensing regulations
• Lead by example in maintaining cleanliness and organisation in service areas
• Participate in internal and external audits and ensure timely resolution of findings.

 

Key Requirement:

• Minimum of 2 years in a supervisory or assistant management position within a luxury hospitality environment
• Experience in room service or restaurant operations in a luxury hotel setting
• Proven ability to lead teams, deliver training, and manage performance
• Strong communication and interpersonal skills
• High attention to detail and quality
• Strong administrative capabilities, including MS Office and POS systems proficiency
• Fluent in English; additional languages are advantageous.

Benefits:

• Competitive Salary
• Leisure Centre Access
• Pension & Sick Pay Schemes (after 6 months)
• On-Site Parking
• Wellness Programmes
• Employee Discounts
• Company Events

Work Authorisation:

Please note, we are only accepting applications from persons who have the permission/right to live and work without restriction in Ireland.

BURAMB22

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