Assistant Accommodation Manager

• To work in conjunction with the Accommodation Manager to develop a strategic plan for the hotel with particular emphasis on Rooms.
• To ensure we achieve our operating standards and to implement new procedures as required.
• To purchase all equipment necessary for the accommodation team following the agreed purchasing procedures.
• To ensure all bedrooms, back of house and public areas are at the agreed standard.
• To monitor all purchasing in area of responsibility to ensure appropriate quality and fair prices and to minimise stock holding where appropriate.
• To be aware of relevant competitor information and market changes and to initiate changes to our services where appropriate.
• To ensure comprehensive guest histories are kept and used in all areas of responsibility and to contribute to guest histories in other areas.
• To forecast wages on a weekly basis in line with business needs and to complete timesheets each week for department that must be authorised by the Deputy General Manager and the Human Resources Manager
• To assist in the development of annual capital expenditure budgets and programmes
• To always ensure a high level of hygiene throughout the department
• To ensure an appropriate and comprehensive customer feedback system is in operation and the results are reflected in services and training.
• To ensure the upkeep and maintenance of area of responsibility i.e. equipment, furniture and fittings ensuring, and effective preventative maintenance system and schedule is in operation
• To ensure all guest bedrooms, back of house and public areas are cleaned to the highest standards.
• To ensure all bedrooms are deep cleaned regularly.
• To handle lost property according to the agreed standard
• To liaise with reception to ensure availability of rooms and special requests.
• To manage the maintenance requirements of the bedrooms and public areas in liaison with the maintenance engineer
• To work with the storeroom in distributing the minibar stock items to the house assistants daily.
• To ensure all minibars are stocked daily.
• To ensure an adequate team is on duty at all times through effective rostering.
• To ensure that all HOLICARE documentation is completed for all areas per quarter and the resulting deficiencies are followed up.
• To carry out monthly audits in line with IHG requirements and MQSA audits
• To liaise with and control all outside contractors and services to ensure they are providing a high-quality service e.g. linen hire, dry cleaning, hygiene company, florist etc
• To write, update and control the departmental Gameplan.
• To take decisive positive action following mystery guest reports and Heartbeat results.
• To ensure all dry-cleaning facilities for guests/staff and that this service is appropriately controlled.
• To ensure the accommodation team is fully aware of all activities, products, and services within the hotel.
• To maintain all toilet facilities throughout the hotel including staff toilets and changing rooms, in a clean and hygienic manner at all times
• To ensure all rooms are thoroughly checked every day to ensure standards are achieved and maintained
• To be involved in all refurbishments in the hotel and to offer advice and support to the relevant managers during refurbishments
• To be familiar with and adhere to all areas outlined in the Team Handbook
• To co-ordinate all Christmas Decorations
• To plan all floral & plant arrangements for all bars, restaurants, suites and toilets as required
• To maintain all stock rooms and offices in a clean and organized manner.
• To rotate all guest amenities and turndown amenities.
• To operate in line with the recommended recycling policies of the hotel and to promote a hotel that is exceptionally eco-friendly in terms of recycling

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