Guest Relations Manager Daytime operation

Guest Relations Manager Daytime operation €60k 

We are currently recruiting for a Guest Relations Manager for our client. In this position you will be responsible for ensuring guests receive exceptional service throughout their experience, managing the suites and event spaces and leading guest service initiatives to enhance satisfaction and loyalty. We are looking for a passionate hospitality professional, that has excellent attention to detail and is passionate about delivering and excellent standard of service at 5* level. 

Key Responsibilities
Welcome guests and provide personalized service. 
Build positive relationships with guests to encourage repeat business.
Manage guest feedback, complaints, and service recovery professionally.
Coordinate VIP arrivals, special requests. 
Train and mentor guest relations and front of house team on customer service standards.
Ensure compliance with policies, brand standards, and health and safety procedures.
Prepare guest experience reports and recommend service enhancements.
Promote hotel facilities, services, and local attractions.
Qualifications
Bachelor’s degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field.
Previous experience in hospitality, guest services, or front of house operations.
3–5 years of experience in hospitality or customer service.
Experience in luxury hotels or resorts is an advantage.
Proven experience in resolving guest complaints and delivering exceptional customer service.
Skills & Competencies
Excellent communication and interpersonal skills.
Strong customer service orientation.
Leadership and team management abilities.
Professional appearance and demeanor.
Strong organizational and time management skills.
Cultural awareness and sensitivity.
Computer literacy
Fluent in English