Front of House Manager €55k plus

Front of House Manager €55k plus

We are currently recruiting for a Front of House Manager. In this position you will be responsible for ensuring to provide the highest level of guest service and ensuring that standards are maintained for all positions within FOH. Responsible for the day-to-day operations of Reception and Guest Services with a primary focus on the overall guest experience. Supervise, train, and manage the performance of all FOH personnel, ensuring that all procedures are completed to the Hotel’s standards. Assist where necessary to ensure optimum service to guests.

Ideal candidate & responsibilities: 
• To ensure high levels of customer service and standards are delivered consistently at Reception while supporting each member of the Front of House team daily.
• To oversee day-to-day operations within the organization, providing direct feedback to staff, managing payroll and optimising revenue.
• Excellent verbal communication, and the ability to convey information clearly and effectively.
• Strong leadership abilities and initiative.
• Great interpersonal skills and customer service.
• Quick decision-making and problem-solving abilities.
• Excellent time management.
• Responsible, goal oriented and organized.
• Strong attention to detail and ability to multitask.
• Confident, proactive, and willing to take on challenges.
• Great listening skills and able to take direction from leadership/owners.
• Comply with statutory and legal requirements for fire, hygiene, health and safety, licensing, and employment.
• Provide regular feedback in an effort to improve overall colleague engagement and guest experiences.
• Ensure employee discipline and relations are well maintained in accordance with hotel policy.
• Give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting around the hotel in response to business and guest needs.
• Review all SOPs relating to the Front of House operation.