Duty Manager

Duty Manager

Roscommon

€38,000

About the Company

Our Client is a four-star luxury hotel committed to delivering exceptional guest experiences through refined hospitality, elevated dining, and impeccable service. 

We are seeking an experienced, service-driven Duty Manager to lead our operations and uphold the high standards expected in a four-star environment.

You will oversee day to day operations of the hotel, ensuring smooth service across all departments and maintaining high standards of guest satisfaction.  You will act as the main point of contact during your shift, handling guest queries, supporting staff and resolving any issues efficiently.

Your responsibilities

• Supervise daily hotel operations and ensure excellent guest service at all times

• Act as the primary contact for guest concerns, complaints and special requests

• Support and coordinate front office, housekeeping and food & beverage teams

• Ensure compliance with all health, safety, and security

• Handle shift handovers and maintain accurate reports

• Maintain cleanliness, organization, and ambiance standards

• Manage bookings, occupancy levels and revenue opportunities where required

• Collaborate with hotel leadership on promotions, events, and seasonal menus

Qualifications

• 3–5+ years of duty management experience (luxury hotel or upscale venue preferred)

• Knowledge of hotel management systems and advantage

• Proven leadership and team development skills

• Experience with POS systems and inventory management software

• Excellent communication and guest service skills

• Ability to work evenings, weekends, and holidays

Preferred Qualifications

• Experience in a four-star hotel

• Event or banquet bar experience

Salary & Benefits

The  Duty Manager role offers:

• Salary guide of €38,000
• Bonus potential based on performance
• Ongoing training and career progression opportunities

CPERM22

INDCAT2