Duty Manager Kilkenny €40K

Overview:

This role is ideal for someone with a passion for service excellence, strong Food & Beverage leadership experience, and the operational confidence to ensure smooth coordination across all departments.

Your Role:

As a key member of our management team, you’ll play a hands-on role in the day-to-day running of hotel operations, ensuring guests receive outstanding service from check-in to check-out. You’ll work closely with all departments to ensure smooth coordination, clear communication, and a consistently high standard of service across the board.

Key Responsibilities:

• Oversee operations across key areas including Food & Beverage, Front Office, Housekeeping, and Conference & Banqueting
• Support the Front Office team in delivering a welcoming and professional first impression for all guests
• Assist with F&B service in the restaurant, bar, and event spaces, ensuring smooth and efficient operations
• Coordinate with sales and events teams to deliver seamless room setups, changeovers, and guest-focused event execution
• Conduct detailed checks of function spaces, ensuring setup, cleanliness, and equipment meet hotel standards
• Handle guest concerns or issues with urgency and professionalism
• Lead daily shift briefings, manage handover reports, and maintain clear and consistent departmental communication
• Ensure compliance with all health & safety, licensing, and hotel operating policies

What We’re Looking For:

• Minimum 2 years’ experience in a Duty Manager role (4-star or above)
• Strong Food & Beverage background – including events and banqueting
• Solid working knowledge of Conference & Banqueting operations
• Front Office experience a strong plus
• Calm, solutions-driven, with strong interpersonal and leadership skills
• Flexible availability – evenings, weekends, and holidays
• Familiarity with hotel systems like Hotsoft is an advantage