Operations Manager

We are delighted to be recruiting for our client, a well known property in the South Dublin/Wicklow area for an Operations Manager.

About the Role:

As Operations Manager, you’ll be at the heart of our hotel’s operations, ensuring high standards of service, smooth day-to-day management, and the seamless execution of policies and procedures. You’ll be a key part of our leadership team, deputising for the GM when needed and inspiring our teams to deliver exceptional guest experiences.

Key Responsibilities:

• Lead and support all hotel departments to meet operational goals and maintain high standards.
• Deputise for the General Manager in their absence and implement hotel budgets.
• Ensure guest needs are anticipated and exceeded, handling any complaints professionally.
• Oversee staff training, inductions, and ongoing development programs.
• Drive sales and implement upselling procedures across Food & Beverage, Restaurant, Bar, and Reception.
• Maintain strict adherence to Health & Safety, GDPR, hygiene, and company policies.
• Manage departmental reporting, stock control, wage budgets, and financial procedures.
• Promote team morale through initiatives, communication, and leadership.
• Ensure all hotel systems (Opera, Micros, TMS) are up to date and operating efficiently.
• Attend management meetings, support recruitment, and act as a key point of contact for staff.

What We’re Looking For:

• Strong leadership and team management skills.
• Exceptional organisational and problem-solving abilities.
• Experience in operations within a hotel or hospitality environment.
• Excellent communication and customer service skills.
• Proactive, professional, and able to inspire teams.
• Hands on approach to Management.

Why Join Us?

• Be part of a dynamic, passionate team.
• Lead in a beautiful hotel environment with a focus on excellence.
• Opportunities to develop your career in hospitality management.
• Competitive salary and benefits package.

If you thrive in a fast-paced, high-standard environment and are ready to make a real impact, please apply to Seán directly.