Front Office Manager
Wicklow, Full Time
Front Office Manager
Location: Wicklow
Salary: €38,000
Introduction
We are seeking an experienced Front Office Manager to lead the reception and reservations team at a luxury 4-star hotel in Co. Wicklow. The Front Office Manager will ensure smooth daily operations, deliver excellent guest service, and maximise occupancy while leading and developing the front office team.
Responsibilities
-
Manage daily front desk operations, including check-ins, check-outs, billing, and guest services.
-
Supervise and train reception and reservations staff, maintaining high standards of service.
-
Oversee room allocation, inventory management, and reservations to optimise occupancy.
-
Liaise with housekeeping, maintenance, and other departments to coordinate guest needs.
-
Handle guest feedback, complaints, and special requests promptly.
-
Prepare operational reports on occupancy, guest satisfaction, and departmental performance.
-
Ensure compliance with company policies, procedures, and health & safety standards.
Requirements
-
2+ years’ supervisory experience in a hotel front office or reservations environment.
-
Excellent communication, organisational, and leadership skills.
-
Strong customer focus and ability to resolve issues effectively.
-
Proficiency in hotel management systems and MS Office.
-
Flexible to work shifts, weekends, and holidays.
Rewards
-
Salary €38,000.
-
Career progression opportunities.
-
Meals on duty, training & development, and staff perks.
BURAMB22 INDCAT2