Front Office Manager

Job Title: Front Office Manager

We’re currently recruiting an experienced Front Office Manager for our client, a well-regarded hotel in Athlone. This is a full-time, on-site position offering up to €40,000 per year. Reporting directly to the General Manager, the Front Office Manager will lead a warm and welcoming front desk team, ensuring a seamless guest experience from check-in to check-out.

Responsibilities

• Lead the front office team to deliver exceptional service at every guest interaction.

• Prepare, implement, and deliver training on SOPs and service standards.

• Oversee all arrival and departure procedures to ensure smooth operations.

• Manage reservation calls with efficiency, ensuring high levels of guest care.

• Attend daily stand-ups and weekly Head of Department meetings.

• Coordinate room allocations and liaise with Accommodation for timely readiness.

• Actively promote the hotel, its outlets, and local attractions.

• Maintain clear and accurate filing and departmental administration.

• Recruit and train new members of the front office team.

Requirements

• Previous experience as a Front Office Manager or Assistant Front Office Manager is essential.

• Working knowledge of front office systems, preferably Opera.

• Fluent English, both written and spoken.

• Excellent communication, organisational, and interpersonal skills.

Rewards

• Salary up to €40,000 per annum.

• Join a supportive, close-knit team in a busy hotel environment.

• Opportunities for training and professional development.

• Meals on duty and uniform provided.

• Additional company perks and benefits.

BURAMB22