Rooms Division Manager

South Dublin, Full Time

We are currently recruiting for a Rooms Division Manager for our client, a beautiful 4* property in South Dublin.

We are looking for an experienced Manager who will be responsible for the Front of House, Security and Reservations department. This role could suit a strong Front of House Manager looking to step up.

Key Responsibilities:

  • Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.

  • Maintain customer service/satisfaction standards; handle any service recovery situations to include clear written communication with customers and team .

  • Maintain and develop our customer database to help exceed expectations on return visits 

  • Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.

  • Motivate and drive the team to ensure quality standards are exceeded.

  • Supervise continuous front office operation, night audit, including hiring, training, evaluating performance and scheduling work.

  • Manage Front Office and Guest Relations Team and liaise with housekeeping department.

  • Provide strong guidance and support to the reception team.

The Ideal Candidate:

  • A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.

  • Excellent communicator at all levels and have good commercial awareness.

  • Ability to work on own initiative and to tight timescales when necessary.

  • Warm, friendly and courteous at all times

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