Reservations Agent 4* Hotel – Kilkenny

Kilkenny, Full Time

Reservations Agent 4* Hotel – Kilkenny

 

My client is looking for a Reservations Agent to join a successful management structure.  This property is known for its efficient and friendly team of staff.  This is a beautiful 4* hotel looking to grow their team. The successful candidate will need the following requirements:

The Role Requirements:

  • Assist the reservation team and process in the department, carry out their duties in a timely manner
  • Ensure all telephone / e-mail traffic is monitored and reservations appropriately recorded
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail promptly and efficiently.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate
  • Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximise revenue.
  • Input and access data in reservation system.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
  • Protect company assets; protect the privacy and security of guests and co-workers.
  • Answer telephones using appropriate etiquette.

The Candidate Requirements:

  • Welcoming and warm at all times.
  • Will anticipate the needs and services of guests.
  • Speaks using clear and professional language
  • Maintains positive working relationships with others; supports the team to reach common goals
  • Good listening skills, responds appropriately to the concerns of other employees.
  • Displays a flexible attitude towards tasks given and looks to help the team in any way they can
  • BURAMB22
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