Reservations Agent 4* Hotel – Kilkenny
Kilkenny, Full Time
Reservations Agent 4* Hotel – Kilkenny
My client is looking for a Reservations Agent to join a successful management structure. This property is known for its efficient and friendly team of staff. This is a beautiful 4* hotel looking to grow their team. The successful candidate will need the following requirements:
The Role Requirements:
- Assist the reservation team and process in the department, carry out their duties in a timely manner
- Ensure all telephone / e-mail traffic is monitored and reservations appropriately recorded
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail promptly and efficiently.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate
- Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximise revenue.
- Input and access data in reservation system.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
- Protect company assets; protect the privacy and security of guests and co-workers.
- Answer telephones using appropriate etiquette.
The Candidate Requirements:
- Welcoming and warm at all times.
- Will anticipate the needs and services of guests.
- Speaks using clear and professional language
- Maintains positive working relationships with others; supports the team to reach common goals
- Good listening skills, responds appropriately to the concerns of other employees.
- Displays a flexible attitude towards tasks given and looks to help the team in any way they can
- BURAMB22
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