Catering Operations Manager – Munster

Catering Operations Manager – Munster

We are currently looking for an experienced Operations Manager for our client. As an Operations Manager, you will develop and lead a team of managers within Munster Region to provide exceptional service to our clients. You will manage client relationships ensuring compliance and company policies are adhered to. Drive foodservice and support service solutions that exceed new and existing customer requirements. 

Duties & Responsibilities

• Plan and implement the strategy of growth & retention for new and existing business in each sector through leading the development of long-term account plans and a rolling lifecycle review process
• Support the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contracts
• Deliver the profit for the region through leadership and support for Unit Managers.
• Review unit and contract performance, identify improvements, and ensure contract compliance to exceed client expectations
• Identify the different customer requirements through analysing trends in their feedback and select the appropriate company offering to deliver customer satisfaction
• Communicate strategy to team and ensure that improvements are implemented to maximise performance and customer satisfaction
• Develop and maintain relationships with internal and external stakeholders, including strategic client relationships
• Plan and implement the strategy of growth & retention for new and existing business in each sector through leading the development of long-term account plans and a rolling lifecycle review process
• Support the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contracts
• Deliver the profit for the region through leadership and support for Unit Managers.
• Review unit and contract performance, identify improvements, and ensure contract compliance to exceed client expectations
• Identify the different customer requirements through analysing trends in their feedback and select the appropriate company offering to deliver customer satisfaction
• Communicate strategy to team and ensure that improvements are implemented to maximise performance and customer satisfaction
• Develop and maintain relationships with internal and external stakeholders, including strategic client relationships

Requirments

• Senior management experience leading and inspiring operational teams to deliver results
• Led the implementation of change programmes to deliver operational benefits
• Experience of working within brand guidelines to deliver results
• Experience in highly commercial and price-sensitive markets
• Excellent communication and presentation skills
• Retail and facilities management experience
• Managed senior-level third party relationships

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