Hotel Operations Manager

Hotel Operations Manager

Salary: €45k

Location: Galway

Duties & Responsibilities:

• Demonstrate a complete knowledge of menu items.
• Demonstrate a complete knowledge of wine and beverage list, including cocktails and promote the use of suggestive sell to guests.
• Ensure guest complaints are consistently resolved in a prompt and efficient manner.
• Ensure a cohesive and consistent approach to achieving the goals of the organisation, and in turn the Food & Beverage outlets, to ensure that the Bar, Restaurant and Events produces optimum productivity, profitability and exemplary service standards.
• Maximise profitability by maintaining commercially acceptable levels of productivity and maintain all costs within budget parameters.
• Retain and upkeep of accurate operational equipment and control breakages to ensure the bar is effectively operational to maximise guest service, increase positive service feedback, and in accordance with forecasting figures.
• Work with the Group General Manager/Senior Managers/Duty Managers regarding any Maintenance and Property management concerns and initiate a maintenance walk through to ensure the Food and Beverage areas are well maintained.
• Identify market trends in dining and beverage service for both property guests and the local market and act upon the same.
• Monitor and analyse the menus and product of competitors’ bars and other hotels; use this information to effectively manage competition.
• Maintain responsibility for the Restaurant, Bar, Events and other areas of operations as required by business needs.
• Providing support to the Group General Manager and Heads of Departments.
• Ensure all guests expectations are exceeded and actively encourage and collate guest feedback to set service benchmarks.
• Become actively involved in the department, carrying out day to day duties alongside members of your team, promoting a positive work ethic.
• Lead by example by displaying a hands-on style, which encourages team involvement, initiative and a focus on continuous improvement.
• Assist the Group General Manager in the implementation of budgets, marketing plans, and performance benchmarks, ensuring that all targets for the property are achieved.
• Ensure compliance with all established standards, policies and procedures pertaining to financial transactions within your responsibility.
• Practice effective stock control in accordance with set guidelines.
• Roster team members cost effectively, fairly and according to need. Complete wage labour cost relativity comparisons and submit to Group General Manager at the completion of pay period.
• Work with the Head Chef to resolve any guest complaints regarding the quality of food.
• Maintain immaculate presentation and grooming, wearing designated uniform/business attire and name badge at all times.
• Carrying out duties as assigned by the Group General Manager or Group Management Team
• Ensure management of Micros or POS system to update items, prices, logins and system maintenance.
• Create and ensure all operational checklists for the property are adhered to.
• Manage outlet reservations, ensuring all group information received by e-mail/phone is dealt with and forwarded to all relevant parties.

Candidate:

• A degree or diploma in Hotel or Hospitality Management would be preferred but is not essential
• Minimum 3 – 4 years restaurant experience within a similar position of similar size hotel.
• Possess strong food and beverage, coffee, wine and cocktail knowledge.
• Proven exemplary guest service and sales skills.
• Knowledge of Point of Sale systems.
• Strong communication skills, both written and verbal.
• Responsible Service of Alcohol/General Manager’s Certificate

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