Head of Operations

Kildare, Full Time

As a Head of Operations, you will operate in a fast-paced environment, strategically manage complexities, and seize opportunities to constantly improve our processes and offers. You will also develop and lead the team within the Intel Contract to drive excellence in food service and experience for our customers and clients, in line with contractual obligations and company targets.
Key Responsibilities:
-Manage client and contractual relationships in a commercial manner ensuring compliance and
company policies are adhered to.
-Continually drive innovation in food and hospitality service solutions that exceed customer
requirements.
-Work closely in conjunction with the Culinary Director and Culinary Team to provide high level culinary
project support. Such as managing, implementing, and supporting all food related programs in a multiunit operation.

-Ensure high quality food is offered while monitoring budgets and waste control
-Review business performance and ensure delivery of key financial targets in line with management and
performance reporting.
-Support the sales team to develop financially sound bids and proposals and sign off final agreements
to ensure we deliver operationally sound contracts when new opportunities arise
-Plan and implement the strategy of growth and retention of new and existing business within Intel
through leading the development of long-term account plans, including a rolling lifecycle review
process
-Analyse data & dashboards to improve labour management and efficiencies
-Lead your management and senior teams to deliver exceptional service, accomplish goals, complete
projects, and achieve financial targets
-Develop and monitor a recruitment strategy to ensure the right people in the right place at the right
time whilst training, maintaining, and motivating the current workforce.
-Develop and maintain relationships with internal and external stakeholders to promote our standards
and expectations, and to enhance our guests’ experience in food and hospitality services.
-Lead by example upholding our company values and being an ambassador for Diversity & Inclusion, and sustainability.
-Develop a strategic roadmap to deliver all the above, alongside Compass Group Ireland objectives.
Your Experience:
-Minimum of 5 years senior management experience in foodservices, leading & inspiring operational
teams to deliver results
-Previous P&L accountability & evidence of commercial and financial acumen
-Sound knowledge of the industry, local market, & food trends
-Experience in managing high volume, fast paced catering & hospitality services [ideally across several
outlets]
-Track record of developing and managing positive client relationships
-Has led the implementation of change programmes to deliver operational benefits
-Experience in highly commercial and price sensitive markets
-Experience of planning and implementing a growth strategy at senior level
-Sound relevant HSE knowledge
-Experience in leading, managing and developing large teams, to achieve success
-Highly proficient in IT
-Enjoys new challenges and navigating change

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