Guest Relations Executive

Guest Relations Executive

Salary: €14.24

Location: Clare 

Duties & Responsibilities:

• Manage and maintain strong relationships with regular and returning guests, ensuring their preferences and expectations are consistently met.
• Maintain up-to-date knowledge of services, local attractions, and activities to provide guests with accurate information and recommendations
• Handle guest complaints and conflicts with professionalism and empathy, ensuring swift resolution and satisfaction.
• Coordinate with various departments to ensure seamless service delivery and guest satisfaction.
• Ensure the highest level of guest satisfaction by providing personalized service and anticipating guests’ needs.
• Act as the main point of contact for VIP guests, handling their inquiries and requests efficiently and professionally.
• Oversee the guest feedback process, ensuring timely and appropriate responses to guest comments and complaints.
• Lead and train the guest relations team, fostering a culture of excellence and continuous improvement.
• Conduct regular inspections of guest areas to ensure cleanliness and readiness.
• Organize and oversee special events and occasions for guests, ensuring a memorable experience.
• This role is central to maintaining the high standards of service that guests expect and deserve.

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