Front Office Supervisor – Kilkenny

We are currently recruiting for an experienced Front Office Supervisor for our client, a beautiful 4* property in Kilkenny.

Key Responsibilities:

• To ensure all standards stated in the S.O.P manuals are adhered to paying particular attention to cash handling procedures.
• To ensure a professional, friendly and efficient manner is portrayed at all times.
• To effectively communicate Guest information, where appropriate, with Management and other departments.
• To liaise closely with other departments and especially accommodation operating a clear line of communication
• To ensure a high standard of customer care is delivered at all times.
• To ensure products and facilities to Guests to assist with up-selling of the Hotel.
• To deal with any guest requests/queries in a polite and attentive manner, dealing with any complaints that may arise
• To allocate room changes in a professional manner noting complaints/comments and special requests from Guest history.
• To ensure the Am and Pm shift duty, as per the checklist are completed correctly.
• To ensure team spirit is high between all staff and contribute as a team member to enhance business and staff morale.

The Ideal Candidate:

• Hotel Front Office experience in a similar role in 4*/5* properties
• Be self-motivated with an ability to work on own initiative
• Knowledge of Guestline package would be an advantage
• Excellent organisational skills with great attention to detail
• Be flexible to work across a range of shifts both midweek & weekends

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