Front Office Manager €50k Dublin

Front Office Manager €50k Dublin

We are currently recruiting for a Front Office Manager for our client. In this position you will be responsible for managing and nurturing the first impressions of the guests and offer a premium customer experience. As Front Office Manager, you will oversee the Front Office Team which is the heart of our operation and be the main point of contact for the guests and customers. We are looking for a service orientated person, with a commercial and professional approach that has the ability to focus on room revenue and rates.

Responsibilities: 

• Oversee the entire Front Office operation to maintain high standards, quality of service and an exceptional customer experience
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure all leisure and corporate guests are recognised and that the Front Office department operates with a commercial and friendly manner and attitude.
• Maximise room occupancy at best rates and use up-selling techniques to promote property and dining services.
• Set departmental objectives, standards, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure that team members have current knowledge of hotel products, processes, services, pricing, and policies, as well as knowledge of the local area and amenities.
• Maintain and deploy good communication and working relationships with the various departments
• Monitor staffing levels to cover business demands.