Front Office Manager

Naas, Full Time


  • To ensure all reservations are accepted, recorded, and confirmed in accordance with Company policy and in an efficient and courteous manner.
  • To manage and lead the reservations team.
  • To ensure accurate and complete entries in the Reservations system in accordance with established procedures.
  • To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
  • To have a thorough knowledge and understanding of all standards of performance and delivery within all Reservations and Events Departments.
  • To prepare accurate event documentation for all bookings in a timely fashion, and log / file appropriately.
  • To proactively identify operational challenges associated works with the Hotel operational team and customer to solve these challenges and/or develop alternative solutions.
  • To manage group room blocks and meeting space for assigned groups.
  • To adhere to all standards, policies and procedures as outlined in the company terms and conditions.
  • To conduct both planned and walk-in show-arounds as necessary in a professional manner demonstrating full knowledge of the product, services and tailoring the benefits of the guest’s needs.
  • To have sound knowledge and understanding of all Hotel Facilities – room capacities, menus and accommodation.
  • Managing mailbox – drafts, outbox – files & folders etc.
  • Complete daily reports as required by Management Team.
  • Communicate with front desk staff about walk in rates, corporate rate structure, family rates & child packages on a regular basis.
  • Ensure office filing/admin systems are kept up to date i.e. Group Rates folder & reservations correspondence.
  • Ensuring reservations are checked in accordance with standards to avoid unnecessary no shows or duplicate bookings or mistakes.
  • To identify possible sales leads and pass over for follow up.
  • To effectively up-sell products and services throughout the reservation process.
  • To ensure all deposits are received on a timely basis and billing arrangements are adhered to. Debt chasing.
  • To provide event booking pace information on a timely basis.


  • 2-3 years experience in hotel reservations.
  • Excellent communication and people skills.
  • Be able to work as part of a team and on own initiative.
  • Good presentation and attention to detail.
  • Must be fluent in the English Language, both written and spoken.


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