Front of House Manager

**We are recruiting for a 5* Front of House Manager**

  **Must have previous Irish hospitality experience**

The Front Office Manager will ensure a smooth, prompt and effective service to all guests. All guests are to be attended to according to their individual needs and the service will be conducted in line with all hotel standards. Ensures maximum compliance with the Company’s guest service standards, to maintain and enhance Rooms Division profitability. Directs and controls the activities of the Front Desk, AYS, Guest Services, and Nights teams. Acts as the manager on duty in the hotel when senior managers are not available. Will manage shifts at the Front Desk and oversee all scheduling for the front office division.

Ideal candidate will possess:

• Ideally the candidate will have at least 2 years hotel Front Office Management experience.
• Extensive knowledge of all hotel departments and their functions and responsibilities
• Effective decision-making skills and strong problem-solving skills
• Ability to acquire and maintain relationships e.g., associates, guests, & vendors
• Financial management skills e.g., ability to understand P&L statements, budgets, forecasting and scheduling
• Ability to effectively manage labour productivity
• Good presentation, platform, trainer and facilitator skills
• Strong communication skills (verbal, listening, writing) and organisational skills
• Ability to use standard software applications and hotel systems – to include but not limited to Fidelio Opera, MARSHA and Time Management systems
• Effective influence and negotiating skills
• Effective change and conflict management skills
• Strong customer and associate relation skills
• Knowledge of the hotel law and safety standards
• Knowledge of purchasing, inventory controls, supplies and equipment
• Knowledge of overall hotel operations

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