Duty Operations Manager

Title: Duty Operations Manager

Salary: €39,250

Location: Clare

Duties & Responsibilities:

• Operational Management (including responsibility for opening and closing) of the groups visitor attractions.
• Supervise, motivate, and develop the skills of all operational staff.
• Supervise and actively manage staff including the performance management of Operational staff.
• Be fully aware of the site facilities, special activities, and promotions relevant to the visitor park always.
• To ensure visitor needs are anticipated and satisfied to a high standard.
• Provide direction to employees on operational and procedural issues using the SOPs as a guide/Develop/Review SOP’s where necessary.
• Help in the preparation of rosters and arranging additional cover as required.
• Training needs analysis, training planning, induction, and training delivery for supervisors and staff.
• Liaison with tenant companies/suppliers/contractors on an operational basis.
• Management of health and safety on site for both staff and visitors.
• Ensure that weekly/monthly – maintenance, purchasing, payroll, deliveries, supplier checks, system logs, and all other agreed metrics and checks are as required by the operations manager.
• Follow all Health and Safety regulation as per Health & Safety Statement.
• Seek visitor feedback and react to same by liaising with Guest Relations.

• Assisting with show arounds, planning and delivery of special events and filming.
• Review, renewal and upgrades to onsite interpretation and exhibition.  
• Create and deliver educational content (onsite and offsite).
• Co-ordination of special interest groups such as geology, heritage, environmental etc.
• Organising and monitoring scheduled, preventative, and reactive maintenance.
• Conduct/co-ordinate periodic inspections of site facilities and equipment.
• Oversee facility refurbishment and renovations as required.
• Monitor performance, maintenance, and upgrades Site Security Systems.

Candidate:

• Candidate must drive and have a clean licence 
• Proven track record in supervisory and leadership skills in operations.
• Flexibility and a strong problem-solving approach to issues.
• Ability to demonstrate a high level of teamwork & motivation skills.
• Excellent customer services skills.
• Proven organisational skills & experience in multi-tasking.
• Ability to demonstrate a strong mechanical knowledge of visitor centre operation and maintenance.
• PC literate and good keyboard skills and Microsoft Office proficient.
• Hotel background preferred.

BURAMB22