We have an exciting new role for a Clubhouse Hospitality Manager within a 5* Property

** Must have previous Golf Clubhouse Experience**

As the Clubhouse Hospitality Manager you have overall accountability and responsibility for the day to day management and co-ordination of all activities at Clubhouse. Planning, organising and managing delivery of all hospitality services within all the operational business area within the clubhouse.

Role Responsibility

·        Oversee all operational and functional areas of the clubhouse.

·        Demonstrate excellent leadership and technical skills within a hospitality environment providing complete customer &          member satisfaction at all times

·        To ensure a strong focus on training within the clubhouse which supports team development and achieving the high              standards of the company. 

·        To ensure that emerging talent is nurtured properly within the clubhouse team so that future vacancies can be filled            from within the company.  

·        Be a pro-active, motivated team player, committed and driven to achieving high standards and departmental goals.

·        Submit, discuss and agree proposals and plans in order to improve standards, working conditions, control systems              and maximise revenue.

·        Liaise and communicate with the Hotel Manager on daily performance of outlets and highlight areas for improvement.

·        The directing and monitoring of all clubhouse operations through a team of highly informed Managers and Team                  Leaders. 

·        Review weekly revenue, profitability and cash flow reports in line with The Resort reporting standards.

·        Assist in preparation of annual budgets and periodic revised forecasts.

·        To support the Management team in achieving agreed profitability expectations, whilst maintaining performance                  standards.

·        Encourage and assist in creating a positive relationship between the clubhouse and the hotel in dictating a revenue              strategy.

·        To ensure rosters are accurate to business levels and flex according to business demands.

·        Participates in public walk-throughs in all areas in clubhouse to ensure guest rooms, public space and back of the                 house areas are well maintained and preventative processes are in place.

·        Develops an operational strategy for clubhouse that is aligned with the business strategy.

·        Works with team to put sustainable work processes and systems in place that support the operational execution of the          strategy.

·        Ensures direct reports hire, develop, and retain a diverse hourly and management workforce. As well, hires leaders              who demonstrate strong functional expertise, creativity, and entrepreneurial leadership. 

·        Creates and sustains a work environment that embraces the Resort’s culture, ensures fair and equitable treatment,              and employee satisfaction to enable business success.

The ideal candidate:

• Will have general hospitality operations experience.
• Proven ability to lead bar and lounge operations with a track record of delivering financial results, guest satisfaction, staff retention and employee engagement
• Proven track record of stock management and the ability to deliver budgeted cost percentages
• Proven track record of payroll management and the ability to achieve required payroll targets
• Knowledge of organisational brand standards and track record of achieving relevant targets.
• Previous experience as an Manager incorporating clubhouse operations
• Previous experience within the 5 star market is a distinct advantage.

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