Catering Business Support Manager
Galway, Full Time
Catering Business Support Manager
We are currently looking for a Business Support Manager for our client to join their talented Galway team on a Monday – Friday, permanent, full-time contract. A Business Support Manager, will work as a key member of our team which will support our operational colleagues to innovate, win & retain great business. The successful candidate will focus on client service excellence whilst meeting and exceeding customer service level agreements through an efficient, flexible, and profitable service delivery.
Duties & Responsibilities
- Supporting the delivery of operational changes
- Managing sites in the site managers absence
- Oversee & support a smooth mobilization of new contract
- Ensuring all legislation and procedures are adhered to
- Supporting the creation and implementation of account plans
- Identifying and developing new opportunities
- Develop and maintain strong relationships with internal and external stakeholders, including strategic client relationships
- Supporting the sales procedure for new business, attending sales presentations, and seeking new business
- Managing financial performance to ensure that financial targets are met
- Provide clear and timely communication to all within the centre on key issues that affect the business operation and customer service delivery
Requirements
- Previous experience of managing people
- Previous experience in Contract Catering is an advantage
- Experienced within a large company with a diverse customer base and wide service offering
- Evidence of managing and developing local client relationships
- Passionate about delivering a high standard of service to clients
- You will have experience in managing budgets and delivering operational changes
- Possess drive, determination, and innovation in the way you manage a team and client relationships
- Proactive approach and quick to react to business and client needs
- Ability to manage and adapt to change
- Able to work under pressure to manage multiple projects
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