Assistant Meetings & Events Operations Manager

Dublin, Full Time

We are currently looking for Assistant M & E Ops Manager. This may suit a supervisor taking the next step in their career.

  • To manage the smooth running, organisation and set up of all meetings, conferences, banquets, wedding and related business & to ensure that our guests receive excellent service during banquets, weddings, conferences & events
  • Be able to lead and motivate a team and to train and develop staff in line with company polices and SOP manual & Devise and implement SOP’s for the department
  • To assist in the identification of training needs within the Meeting and Events Department.
  • Engage with guests at all times to ascertain the service being provided and act upon feedback
  • To assist the Meeting and Events Operations Manager in developing formal training plans and conducting on the job training sessions for Meeting and Events employees.
  • To establish and maintain effective Employee Relations within the department
  • Forecast and roster according to budget and business levels.
  • Implement high standards and procedures
  • Maximise the sales opportunities that occur within the planning and operations stages of the functions and events
  • Excellent communication, interpersonal and leadership skills
  • Excellent delegation, negotiation and people management skills
  • Be target driven and ambitious
  • Be creative and imaginative in terms of menus, preparation and presentation
  • Computer literate with experience of using emails, reporting and forecasting wages
  • Motivate and create engaging work environment within the department
  • Knowledge of departmental equipment – including technical equipment i.e. AV System
  • Ensuring that all charges of meetings, conferences and dinners are accurate and followed through prior guest departure
  • Ensuring compliance with specifications of Weddings, Conferences & Event details by working closely with Sales and other Food & Beverage Outlets
  • Ensuring room is set up in accordance with customer specifications by supervising set-up staff and inspecting function rooms prior to events
  • Checking rooms comfort, lighting, equipment and temperature
  • Meeting required needs of banquet orders by assuring proper inventory of all banquet equipment and supplies
  • Achieving profit goals by ensuring that negotiated conference and banqueting rates are in line with hotel profit objectives
  • Follows-up with guests to determine satisfaction; measures results and establishes strategies to improve the quality of the guest experience
  • Ensuring that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department
  • Ensure cash and stock are secure at all times
  • Ensure all discrepancies in cash are declared to the Food and Beverage Manager and Controller and action taken where there are shortages
  • Follow emergency procedures to provide for the security and safety of guests and employees, reporting all potential and real hazards immediately
  • Reports any maintenance issues to the Maintenance team and log them on to the maintenance log
  • Inform guests about the hotel and its surroundings if requested
  • Stay current with activities in the hotel by reviewing the communication log book at each shift and update log book for next shift
  • Monitor competing bars to stay abreast of competition and trends
  • Attend meetings and training required by the Manager
  • Accept flexible work schedule necessary for uninterrupted service to hotel guests
  • Foster, develop and encourage effective employee relations between other departments within the hotel through communication and meetings

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