Assistant Front Office Manager

Assistant Front Office Manager 

Burren Amber Executive Recruiters are currently looking to recruiting for an Assistant  Front Office Manager who will be reporting to the FOM, will oversee the running of key functions of  the front desk, as well as supporting the team.  This may suit a person looking to take the next step in their career. 

Key Duties and Responsibilities

• To oversee all front office operation 
• Oversee the operations of the Hotel with a key focus on reception 
• Ensure quality and standards are met consistently.
• Anticipate guest needs, and proactively manage their expectations.
• Assist with the management of the hotel’s daily operations, ensuring delivery of exceptional guest service from each department.
• Ensure prompt resolution of customer issues.
• Have full knowledge of the hotel and all departments.

Requirements:

• Have previous supervisory experience within the Hotel
• Have previous experience in either Reception or Reservations
• Have working knowledge front office systems 
• Possess excellent customer service skills
• Have a mature and pleasant manner for dealing with customers and team members alike
• Be capable of excellent upselling all areas of the Hotel
• Strong team manager 

 BURAMB22