Assistant Front Office Manager

Assistant Front Office Manager

Salary: €30-33k

Location: Westmeath

Duties & Responsibilities:

• Assist the Front Office Manager in overseeing daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries.
• Provide guidance and support to front desk agents, ensuring they deliver exceptional customer service and adhere to hotel policies and procedures.
• Handle guest escalations and resolve any issues or complaints in a timely and effective manner.
• Supervise and coordinate the training of front desk staff to ensure they are equipped with the necessary skills and knowledge to perform their duties efficiently.
• Monitor room inventory and work closely with housekeeping and maintenance teams to ensure rooms are clean, well-maintained, and ready for guest occupancy.
• Assist in the development and implementation of front office policies, procedures, and operational systems to optimize efficiency and guest satisfaction.
• Conduct regular audits of front desk operations to identify areas for improvement and implement corrective measures as needed.
• Collaborate with other departments, such as housekeeping, maintenance, and sales, to ensure seamless communication and coordination of guest services.
• Assist with administrative tasks, such as scheduling, payroll, and budget management, as required by the Front Office Manager.
• Stay informed about industry trends, technologies, and best practices in front office management and hospitality services.

BURAMB22