Assistant Front Office Manager Hotel

Dublin, Full Time

5* Hotel Assistant Front Office Manager

Please do not apply if you do not have at least 2 years hotel experience.

About the position:

Manage and administer Front Office functions and supervision of associates on daily basis.  Primary responsibility is the Front Desk/Reception operation and procedures. Directs and works with managers/supervisors and associates to carry out all guest functions ensuring guest and associate satisfaction and maximising the financial performance of the department. Uses leadership skills to manage other managers & supervisors accordingly. 

Business Specific:

Operations: Works with all department managers and associates to meet or exceed guest service expectations.  Ensures compliance with Operating Standards to maintain brand integrity. Responsible for the effective and successful operational shifts within the front office department.
 Guest Satisfaction:  Displays leadership in guest hospitality and sets daily example of operational excellence.  Builds customer loyalty through personal interaction and problem resolution.
 Human Resources:  Participates in the hiring, development, and retention of a diverse workforce to deliver excellent products and services.  Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
 Financial Management:  Monitors wages and expenses and makes ongoing adjustments as needed to meet or exceed budget expectations.

Ideal candidate will possess:

  • Ideally the candidate will have at least 2 years hotel Front Office Management/Supervisory experience.
  • Extensive knowledge of all hotel departments and their functions and responsibilities
  • Effective decision-making skills and strong problem-solving skills
  • Ability to acquire and maintain relationships e.g., associates, guests, customers & vendors
  • Financial management skills e.g., ability to understand P&L statements, budgets, forecasting and scheduling
  • Ability to effectively manage labor productivity
  • Good presentation, platform, trainer and facilitator skills
  • Strong communication skills (verbal, listening, writing) and organizational skills
  • Ability to use standard software applications and hotel systems – to include but not limited to Fidelio Opera, MARSHA and Time Management systems
  • Effective influence and negotiating skills
  • Effective change and conflict management skills
  • Strong customer and associate relation skills
  • Knowledge of the hotel law and safety standards
  • Knowledge of purchasing, inventory controls, supplies and equipment
  • Knowledge of overall hotel operations as they affect department and hotel

Other

  • Performs other duties as assigned to meet business needs.
  • The hotel business functions seven days a week, 24 hours a day.  All associates & managers must realise this fact and be always aware that it may be necessary to move associates from their accustomed shift as business demands.  A Manager may be required to work additional hours to meet the business needs. 
  • In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.
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