5* Hotel Operations Manager

We are looking for a candidate who is immaculately presented, engages well with guests and who can lead their team effectively with flair and skill. They must be someone who exudes a passion for service experiences and shows genuine heartfelt care for their team and our guests.

As Operations Manager you will be responsible for:

• Hotels operations.
• Work in conjunction with the Hotel Manager and Regional General Manager on setting annual budget and target proposals for the property.
• Working closely with the team on the strategy planning for the hotel.
• Working with the hotels Management Team in ensuring adherence to company policies and procedures.
• Work in conjunction with managers and HOD’s in all aspects of the property’s agenda.
• Having a hands-on approach to the role.
• Driving sales/sales initiatives within the property.
• Coordinating the Health & Safety agenda in the property.
• Working with the senior team in setting and driving team objectives through agenda meetings and training and development.
• Ensuring excellent service is provided to all guests/visitors to the property.

Successful candidates for this job will:

• Must have at least 2 years of luxury 4 or 5 star experience within a similar role
• Demonstrate a strong leadership presence and take a proactive hands on role in order to identify and support colleagues on all levels
• Be an inspirational leader who is passionate about creating highly energised teams to provide world class service
• Be fluent in spoken and written English
• Demonstrate the ability to work in a pressured environment with high expectation guests
• Be commercially astute and have solid financial awareness

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