5* Hotel Manager

Dublin, Full Time

Reporting to and deputising for the General Manager, the Hotel Manager will be tasked with the day-to-day running of the Resort operation but with a specific concentration on ground floor operational departments to include, Front Desk, Accommodation, Kitchen, Bar, Restaurant, C&B, Maintenance, Spa and Health Club.

The role will be charged with leading and motivating the management team of these departments to deliver outstanding levels of service throughout the Resort.

Job Specific:

  • The primary objectives of the position will be to assist the General Manager in managing, organising and co-coordinating all the operational departments the Resort and ensure the services are processed effectively in line with company standards and meet budgeted forecasts.
  • Analyse and manage all guest comments from various channels including ReviewPro and ensure adequate plans and targets in place for each department. Set goals per department for ReviewPro scores expected.
  • To provide feedback to the individuals within the direct reports in the form of formal performance appraisal and informal support to help individuals to meet agreed performance targets. 
  • To ensure a strong focus on training within the Operations departments which supports team development and achieving the high standards of the hotel. 
  • To ensure that emerging talent is nurtured properly within the Operations team so that future vacancies can be filled from within the hotel. 
  • Be a pro-active, motivated team player, committed and driven to achieving high standards and departmental goals.
  • Submit, discuss and agree proposals and plans in order to improve standards, working conditions, control systems and maximise revenue.
  • Liaise and communicate with the General Manager on daily performance of outlets and highlight areas for improvement.
  • Deputises for the General Manager in their absence and takes on any additional responsibility which may arise.
  • The directing and monitoring of all Resort operations through a team of highly informed Managers and Team Leaders. 
  • Review weekly revenue, profitability and cash flow reports in line with The Resort reporting standards.
  • Assist in preparation of annual budgets and periodic revised forecasts.
  • To support the Management team in achieving agreed profitability expectations, whilst maintaining performance standards.
  • Encourage and assist in creating a positive relationship between the Front Office and Revenue departments in dictating a revenue strategy.
  • To ensure rosters are accurate to business levels and flex according to business demands.
  • Participates in public walk-throughs in all operational departments to ensure guest rooms, public space and back of the house areas are well maintained and preventative processes are in place.
  • Develops an operational strategy for operational departments that is aligned with the business strategy.
  • Works with team to put sustainable work processes and systems in place that support the operational execution of the strategy.
  • Ensures direct reports hire, develop, and retain a diverse hourly and management workforce. As well, hires leaders who demonstrate strong functional expertise, creativity, and entrepreneurial leadership. 
  • Creates and sustains a work environment that embraces the Resort’s culture, ensures fair and equitable treatment, and employee satisfaction to enable business success.

Skills:

Leadership/Management Skills People Skills Operations Management Effective Decision Making

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